Last updated: July 19, 2026
WP Kavach targets 99.9% monthly uptime for the dashboard and monitoring infrastructure on all paid plans (Starter, Pro and Agency). Uptime is measured excluding scheduled maintenance windows.
Planned maintenance is announced at least 48 hours in advance via email and our status page, and is scheduled outside peak usage hours where possible.
If monthly uptime falls below 99.9% on an eligible plan, customers may request a service credit toward their next billing cycle, calculated as a percentage of that month's subscription fee.
Agency plans include dedicated support. Pro plans include priority support with a target first-response time of 4 business hours. Starter and Trial receive best-effort support, typically within 1 business day.
This SLA does not cover downtime caused by factors outside our control, including your hosting provider, third-party integrations, or force majeure events.